For all items purchased from www.sanguinetishoponline.it .
What conditions to make the return?
• Return requests for an exchange or refund must be placed within 15 days from the day you have received the order.
• Products must be in original and unused condition.
• Please keep the original packaging: all returns must include the original shoebox in good condition
How to make the return?
• Register to our website, or log in, if you have already done it during the purchase
• Go to the "Orders" section and request online return, or you contact us: info@sanguineti.it
Timing and methods of refund
Once received the return at our headquarters, we will verify the conditions of the article. If these comply with our return policy, depending on customer's request we will proceed either with the change of the item and its subsequent shipment, or with the refund.
Exchanges
All items subject to a change will be sent to the address indicated by the customer at the time the order was placed, using the same delivery address of departure unless otherwise stated at the time of the request. In case of goods exchange, you will receive an email notification that will notify you of the shipment of the new item. Returns of damaged/incorrect articles may result in a fee or refusal of the exchange/refund. Customers are responsible for the shipment and the shipping fees of the return unless the article is incorrect, faulty or damaged upon arrival. The customer can proceed with the return using a shipping service of his choice. If it is not a request for refund but for exchange of goods, the shipment of the new item is charged to SanguinetiShopOnline. The customer is responsible for the item/s for which he wants to make the return until it arrives at our warehouse.
Complaint
We try to ensure that your goods arrive free from defects. However, if should you receive items that are faulty or incorrect, please contact our customer service team at info@sanguineti.it as soon as possible and no later than 14 days after delivery. We will arrange for a free courier return service in such cases. When a complaint is made an investigation of the product is carried out, in some cases we will send your complaint for further investigation to the supplier. Your feedback is extremely important to us, therefore we ask you to contact us and give us your opinion or express your concerns.
Our return address is
SANGUINETI - IL REGALO DAL 1934
Via XX Settembre, 108R
16121 Genova - Italy